Refund Policy

This page provides a practical guide to our return, exchange, cancellation, and refund commitments.

Limited No-Reason Return Exceptions Explained

Custom items, clearance items, gift cards, and opened intimate or hygiene-sensitive goods may be excluded from no-reason returns. These exclusions never limit the legal remedies available for an item that is damaged, defective, wrong, or missing.

Cancellations Explained

You may ask to cancel an order before shipment. After shipment, the request is handled under this return and refund process.

Refund Method and Timing Explained

An approved refund is returned to the original payment method. Our refund processing time is exactly 10 business days after approval and receipt of any required return.

Damaged, Defective, Wrong, or Missing Items Explained

Tell us promptly if the delivery is damaged, defective, incorrect, or incomplete. We will arrange an appropriate return, replacement, exchange, or refund and will not charge you for the return shipping.

Return Shipping and Fees Explained

Our store pays the return shipping cost for every approved no-reason return. We also pay return shipping when an item is damaged, defective, wrong, or missing a part.

A free prepaid return label is provided.
No restocking fee is charged.

Thirty-Day Returns and Exchanges Explained

You may request a no-reason return or exchange within 30 days after the item is delivered. Contact us within that period so we can provide the return instructions and free prepaid return label.

Use the contact details below whenever you need support regarding these provisions.