FAQ

This page offers direct answers about how our United States store service works.

How long will an order take? Explained

Processing takes 1–2 business days. Shipping after processing takes 4–6 business days, and tracking information is provided after dispatch.

Can I return or exchange an item? Explained

Yes. You may request a no-reason return or exchange within 30 days after delivery. Our store pays return shipping, provides a free prepaid return label, and charges no restocking fee.

What if the order has a problem? Explained

If an item is damaged, defective, wrong, or missing, contact us promptly. Our store pays the return shipping and preserves every applicable legal remedy.

Are any items excluded from no-reason returns? Explained

Custom items, clearance items, gift cards, and opened intimate or hygiene-sensitive goods may be excluded from no-reason returns. This does not restrict remedies for items that are damaged, defective, wrong, or missing.

How are refunds issued? Explained

Approved refunds return to the original payment method. Our refund processing time is exactly 10 business days.

Can I cancel an order? Explained

You may request cancellation before shipment. After shipment, the request follows the Refund Policy.

Which payment methods and currency are supported? Explained

Checkout supports Credit/Debit Card payments by Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. Transactions are processed in USD.

How can I exercise privacy rights? Explained

Use the contact information below to request access, correction, deletion, or a Do Not Sell or Share opt-out under applicable CCPA/CPRA rights. We also recognize valid Global Privacy Control (GPC) signals where required.